Home Care - Introduction

You need help in your home but are not sure you are eligible for free home care services. Or perhaps you are already receiving free home care services in your home and you don’t know what to do about a problem that has developed. The information found at the FAQs, publications, and links below may assist you in finding the answer to these and related questions.

Free home care services are available in Ontario through Community Care Access Centres (CCACs), supportive housing programs, and through other programs. The largest home care program is the CCAC program. CCACs are funded by the Ontario government. CCACs pay independent agencies to provide a range of services to eligible persons. These include professional services such as nursing, physiotherapy, and occupational therapy, personal support services such as help with taking a bath, eating, getting dressed, and with other activities of daily living, and homemaking services. The Long-Term Care Act, 1994 and the Community Care Access Corporations Act regulate the structure and activities of CCACs. The Long-Term Care Act, 1994 includes a Bill of Rights for persons who receive home care, and it says that persons may complain about CCAC decisions and appeal some kinds of decisions to the Health Services Appeal and Review Board.

Please, see our FAQ (Frequently Asked Questions), ACE Publications or Links pages to find additional useful information on this topic.